![]() ![]() Long story short, the driver came to pick up my monitor on a Monday (a few days after the initial call), and he returned on Thursday with my monitor upgraded with the “Tilt-and height-adjustable stand”. He told me he would call back as soon as he received the parts to schedule a time for his driver to come pick up my monitor. After asking me a few clarifying questions, the technician confirmed to me that he was able to order the stand upgrade kit for me and that the repair would be covered for free under my AppleCare+. ![]() The next day, I received a call from Di-No Computers, a local AASP in my area. ![]() I assumed this was a mistake.Īfter the call I didn’t receive any confirmation emails from Apple or anyone else, so I wasn’t sure what to expect next. When I asked how much the stand upgrade would cost, I was told it would be $0, covered under my AppleCare+. After getting the run around for a bit, I was told by the AppleCare representative on the phone that “courier pickup” had been initiated and that I should expect a call from a local Apple Authorized Service Provider (AASP) within 1 business day to coordinate the repair. So I decided to call Apple and ask about this. It turns out that the AppleCare+ I purchased for my Studio Display entitles me to request “onsite service” or “courier pick up” for a repair. I was dreading taking my Studio Display into the Apple Store for the stand upgrade due to the inconvenience, so I was wondering if there might be an easier way. I decided I would eventually take my Studio Display into the Apple Store for a stand upgrade, OR sell the monitor and buy the height adjustable model once it became more readily available. But because the height adjustable stand model was heavily backordered, I didn’t want to go through the hassle of returning the monitor and waiting to receive the height adjustable model. I immediately regretted not getting the height-adjustable stand because the one without it sits too low on my desk. I preordered the base model Studio Display with the “Tilt-adjustable stand” back when it was announced and received it on launch day. I hope this helps and that you get your machine fixed soon.I wanted to share how I got my Studio Display upgraded from the “Tilt-adjustable stand” to the “Tilt-and height-adjustable stand" for free. There is a policy to make it your problem first before they make it their own. why would they not be allowed to buy anything.ĭon't worry I have had dealing with people over the phone and in the store similar to this and I just ask if they can give me someone who is allowed to make real decisions and they will always comply with you. If they are telling you they are not allowed to order something they are full of s If the thing that is broke (what ever it is) was in the machine when you got it from apple, they have to repair it. Stop putting all your trust in Apple and take control. If you have it repaired somewhere els they can always claim that the problem could come from that. You have to get back to them and make clear that this is their problem Not yours. its something that "they" had installed in their factory. so something is broken that was in your computer when you got it from apple. ![]() I bought a Verizon V740 aircard, and it does not stay in the slot (bad spring mechanism or maybe the frame guides that keep straight and in place?) It is definitely a hardware issue though since the card works fine if I hold it in place.Īny more thoughts and suggestions would be greatly appreciated. The part needing replacement is the cage for the ExpressCard slot. This is why I was considering going to a 3rd party repair center myself.but it sounds like they are notoriously bad at repairs?Ĥ. They said they ship it-which is fine, except it adds at least two days to the timeframe I can get my machine back within. They said Apple Stores are "not allowed to order this part."ģ. MUST go through their 3rd party certified repair center. However, two seemingly clueless "geniuses" at two different stores have told me that Apple can Apple has not refused to have it repaired. It is under warranty for 104 more days, and I bought a 365 day extension to that.Ģ. Sounds like I should probably clarify a couple points:ġ. ![]()
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